Privacy Policy

Effective Date: May 21, 2025

FlashTrade E-commerce ("FlashTrade", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you when you use our mobile application and related services.

Information We Collect

We may collect the following categories of information:

• Full name
• Mobile phone number
• Email address
• Shipping and billing address
• Payment-related information (processed through secure payment providers)
• Order and transaction history
• Device information (such as device model, operating system, and app version)
• Internet or network information necessary for the operation of the app
• Location information (with your permission)

Location Information

Our application may request access to your device's precise or approximate location, depending on your device settings and the permissions you grant.

Location information may be used to:

• Detect your current location.
• Help you select or autofill delivery addresses.
• Determine delivery availability and service areas.
• Calculate delivery routes and estimated delivery times.
• Improve the accuracy and quality of our services.

Location access is used only to provide these features and is collected only after you grant permission where required by your device or operating system.

You may disable location access at any time through your device settings. Some location-based features may not function properly if permission is denied.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders.
• Deliver products and services.
• Manage your account.
• Verify transactions and prevent fraud.
• Send order confirmations, OTPs, and transactional SMS or email notifications.
• Provide customer support.
• Improve our application, products, and services.
• Maintain security and comply with legal obligations.

Sharing of Information

We do not sell your personal information.

We may share your information only when necessary with trusted third parties, including:

• Payment service providers
• Delivery and logistics partners
• Cloud hosting and technology service providers
• Government or regulatory authorities when required by law

These parties receive only the information necessary to perform their services and are expected to protect your information appropriately.

SMS Consent

SMS consent is not shared with third parties or affiliates for marketing purposes.

Message frequency may vary.

Standard message and data rates may apply according to your mobile carrier.

Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic transmission or storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Withdraw permissions such as location access through your device settings where applicable.

To exercise these rights, please contact us using the details below.

Children's Privacy

Our services are not intended for children under the age required by applicable law, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated Effective Date. Continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.

Contact Us

FlashTrade E-commerce
Ouagadougou, Burkina Faso

Email: admin@flashtradeecommerce.com

Phone: +22676364918